Terms and conditions

1 – APPOINTMENTS

  1. Bookings are essential.
  2. Prices are based on a 1 hour booking for one service (makeup/ hair) or a 1.5- 1.45 hour booking for makeup and hair. If extra time is needed due to the client not being on time, then an invoice may be sent to the client with additional charges. If the service is conducted in less than an hour, no reimbursement of payment will be provided to the client.
  3. All bookings are invoiced and to be paid in full before the date of the booking.
  4. For bookings starting before 7am, there will be an early morning fee charged to your booking per artist booked.  Please enquire.
  5. All bookings that fall on a public holiday, there will be a surcharge added to your booking.  Please enquire.
  6. In the unlikely event that the Client is not satisfied with the service performed then the Client must inform the artist booked doing the service, at the time of the booking and allow the artist a chance to rectify the service.
  7. We do our best to provide the artist that you have requested, however if in an unlikely event that the artist booked (including Serenity) cannot attend due to illness/ car breaking down/ car accident, we will do our best to replace the artist for you. In the case where this is not possible, we will send you a full refund of the initial payment made for that booking.
  8. False lashes application is $20 per pair extra to the service prices for makeup and hairstyling.
  9. Travel will be extra.  The travel fee is depending on your location from where the artist is travelling from and where you are located on the day of your event. This may be invoiced separately from your service payment if we can’t provide a cost before the booking date.
  10. Parking will be extra if parking is required to do the booking.  For some hotel based bookings, parking will need to be charged to your hotel room.  In some cases the parking can get invoiced after the booking.  Please check with us if you have a hotel booking.

2 – DEPOSITS

  1. We require a 50% deposit for all bookings (apart from wedding day bookings),  which is invoiced and  required at the time of your confirmation, to secure your preferred booking date and time.
  2. The remaining amount will be invoiced and to be paid online 2 days before your booking.
  3. There is a deposit booking fee of $150 for all wedding day bookings  that is required at the time of booking, to secure your wedding date and time.
  4. All wedding day deposits or any booking deposits are non-refundable.
  5. We will not send any artist to you unless your appointment is paid in full prior to your booking date/ time.

 

4 – CHANGES

  1. Changes to time and date will be taken into consideration, however this will not always be able to be met. In circumstances where changes cannot be accommodated then a refund of any payment paid (excluding the deposit), will be made to the client. Refunds will only apply to changes which are made 48 hours prior to the booking, or 4 weeks prior to a wedding day booking, after which the full remaining balance must be paid.

5 – CANCELLATIONS

  1. Please advise at least 48 hours prior to your booking, or at least 4 weeks prior for wedding day bookings, for cancellations or else you will be liable to pay the booking costs in full.

‘No shows’, including vouchers and prepaid appointments, will be liable for the full price of the missed appointment.

3- COVID-19 & WEDDING DAY BOOKINGS

  1. The wedding day deposit terms and conditions for COVID 19 are slightly different. At Level 4 (within New Zealand) your booking fee would be transferred ONCE,  (the new date must be within 1 year of your original postponed wedding date), to a new date that both the client and Serenity Makeup can agree upon. If an artist is not available on the new date, the booking deposit fee will still be retained by Serenity Makeup.
  2. The booking deposit fee not only secures your chosen date, but also goes towards any time spent doing admin i.e. emailing/invoicing/creating a wedding day schedule etc. To find out more please enquire through our contact form or email us at info@serenitymakeup.co.nz.

6 – WEDDINGS AND GROUP BOOKINGS

  1. We are currently not taking any Wedding day bookings from Brides who are travelling from anywhere overseas for their wedding day here in NZ.
  2. For bookings starting before 7am, there will be an early morning fee charged to your booking per artist booked.  Please enquire.
  3. All bookings that fall on a public holiday, there will be a surcharge added to your booking.  Please enquire.
  4. Prior to the wedding, the artist booked to do the bride whether it is Serenity or an artist from her team, will perform the “Initial Consultation”, to determine make-up colours, application method, hairstyle wanted per the requirements of the Client.
  5. Payment for the bridal trial must be made before the date of the trial.
  6. A booking deposit of $150 is required in order to secure your preferred date and time for all wedding and group bookings. This deposit is non-refundable.
  7. The final balance is to be paid 7 days prior to the date of the wedding booking.  We will send you your final invoice before this is due.
  8. There is a minimum booking of 6 services (this also can be makeup or hair only if preferred.)  This applies to all wedding day bookings.
  9. Every effort will be taken to accommodate any changes to the service performed within reason, however please be aware some changes may incur additional charges.
  10. Changes to time and date will be taken into consideration, however this will not always be able to be met. In circumstances where changes cannot be accommodated then a refund of any payment paid (excluding the deposit), will be made to the client. Refunds will only apply to changes which are made 4 weeks prior to the booking, after which the full remaining balance must be paid.
  11. Cancellations must be made more than 4 weeks prior to the wedding date, after which the full remaining balance must be paid.
  12. Waiheke weddings incur a car ferry travel fee of $300+.  The amount includes the return car ferry ticket and time travelling to the island.  This amount is based on 1 artist travelling to the island and back with their car.  The fee would be extra, if extra artists are needed for your wedding day.  There may be an extra mileage fee which will be depending on how far the artist needs to travel once arrived on the island .  We can discuss this when you make your enquiry.
  13. Any overseas wire bank transfers- a $35.00NZ fee will be added to payments made from overseas to cover transfer costs. Please advise if you are paying via wire transfer so we can add the fee to your invoice.

7 – MILEAGE, FUEL COSTS AND PARKING

  1. Your booking is subject to additional costs which will be calculated at the time of the consultation for mileage, fuel expenses and any parking costs involved.

8 – PRIVACY ACT

  1. Your name, address, phone number, e-mail address and any other personal information that we hold is for the sole use of Serenity Makeup. This information will not be sold or rented to any third party. Please see our Privacy Policy.

9 – RIGHTS RESERVED

  1. Serenity reserves the right to cancel any booking, and provide email notification of doing so, when a booking is in breach of these terms and conditions.
  2. Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm or other event beyond the reasonable control of either party.

10 – INDEMNITY

  1. By agreeing to the terms and conditions you indemnify any artist (including Serenity) from Serenity Makeup Ltd, from and against all actions, demands, claims, suits, damages, liabilities, losses, settlements, judgements, costs and expenses.

11 – LIABILITY

  1. Serenity Makeup artists are not liable for any allergies or skin irritations.
  2. Serenity Makeup Ltd cannot be held liable under this contract where the client is unhappy with the finished make up/ hairstyling where Serenity Makeup artists have complied with the obligations under clause 1.