Shipping
Shipping Rates & Delivery Time-frames
We will process your order as soon as possible within standard business hours. Our Shipping rates and delivery time-frames are as follows:
FREE New Zealand wide shipping on all orders over $150. Automatically applied at checkout.
NZ Courier National (excluding Rural)
Orders are processed and dispatched from our premises in Auckland within 24 hours of receipt (during standard business hours).
Shipping Fee: $10
Delivery Time-frame: Within 2-3 business days nationwide.
NZ Courier Rural
Orders are processed and dispatched from our premises in Auckland within 24 hours of receipt (during standard business hours).
Shipping Fee: $15
Delivery Time-frame: Within 3-5 business days nationwide.
Once your order has been dispatched, we will email you confirmation including your NZ Courier tracking number.
Please note:
We take no responsibility for third party delivery delays, especially over the Christmas season where the postal service is under strain.
If your order is placed on a Saturday, Sunday or Public Holiday, it will be shipped on the next standard business day.
Returns Policy
Returning an order
Please note, our return policy lasts fourteen (14) days. If fourteen (14) days have passed since your product purchase, we can not offer you a refund or exchange.
Due to the nature of our products, we do not accept returns for ‘Change of Mind’ purchases. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you have received the incorrect product, or the product is damaged or faulty upon receipt, please email us at info@serenitymakeup.co.nz to request a return. We will provide you with a return address for the item to be sent to.
Once your return is received and inspected, we will send you an email to notify you that we have received your item and provide you with an update on the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 5-10 business days depending on your bank.